Returns & Exchanges
At Illumicrate, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day return window for all unworn and unwashed items. Simply follow our streamlined process to receive a full refund or exchange for a different size.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging with all tags attached, ensuring the inclusion of your printed return authorization slip.
Ship It Back
Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing